This SLA covers production environments on the Cloudjiffy platform operated by Leapswitch Networks Pvt. Ltd. Free-trial environments and unpaid accounts are not covered.
Uptime commitment
Cloudjiffy commits to 99.99% monthly uptime for production-tier environments, measured at the platform load balancer. Scheduled maintenance windows announced at least 7 days in advance are excluded from the calculation.
Service credits
| Monthly uptime | Service credit |
|---|---|
| < 99.99% and ≥ 99.9% | 10% of monthly fees |
| < 99.9% and ≥ 99.0% | 25% of monthly fees |
| < 99.0% | 50% of monthly fees |
Exclusions
- Outages caused by customer code, misconfiguration, or third-party integrations.
- Outages caused by force majeure events outside Cloudjiffy's reasonable control.
- Pre-announced maintenance windows.
Claiming credits
Email support@cloudjiffy.com within 30 days of the incident with the affected environment ID and timestamps. Approved credits are applied to your next invoice.